Account Director, WordPress VIP
Overview
Automattic is looking for a motivated and business-focused Account Director to join the WordPress VIP team, responsible for customer retention and growth.
Job Description
WordPress VIP (WPVIP), the enterprise division of Automattic, is the world’s leading content management platform. Together with Parse.ly, our analytics platform, we help the world's largest companies create innovative digital experiences and give them the key insights they need to be sure that their content reaches its potential.
Responsibilities
- - Build and maintain strong relationships with a book of WordPress VIP customers, developing an understanding of the customer''s business objectives and success metrics
- - Partner with the Customer Success team to ensure customer retention
- - Identify and pursue strategic opportunities for expansion within the accounts
- - Steer complex pricing negotiations with key stakeholders
- - Proactively communicate needs, alerts, and statuses internally
Required Skills
- - Ability to provide insights and analysis around sales and revenue data to understand trends, highlight issues, and provide recommended actions
- - Ability to provide follow-up on account actions by tracking progress against deadlines, and driving activity
- - 7-10+ years of sales operations, business development or similar experience
- - Experience working with customers in the Media and/or Publishing industry
- - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
- - Effective influencing and relationship building skills with strong executive presence
- - Excellent written, verbal, and presentation skills
- - Strong attention to detail and sound organizational skills
- - Ability to manage multiple priorities simultaneously
- - Minimum of five years of experience working as a Relationship Manager, Customer Success Manager or similar role directly managing senior enterprise customer relationships
- - Experience building relationships and negotiating with C-Suite and other senior executives and stakeholders
- - Experience managing $1M+ customer books of business with measurable business expansion
- - Experience meeting and exceeding retention (NRR) and growth (GRR) goals
- - Demonstrated ability to steer and de-escalate sensitive or tough customer situations
- - High degree of emotional intelligence and customer empathy
- - Excellent communication skills: written, oral, and presentation
Benefits
- - Fully-remote company
- - Open vacation policy
- - Global salary ranges paid in local currency
About the company
We are the people behind WordPress.com, Woo, Jetpack, WordPress VIP, Simplenote, Longreads, The Atavist, WPScan, Akismet, Gravatar, Crowdsignal, Cloudup, Tumblr, Day One, Pocket Casts, Newspack, Beeper, and more. We believe in making the web a better place.