Account Executive
Overview
Help Scout is hiring an Account Executive to bring a solution-oriented approach to selling, helping prospects understand how our products will address their unique business needs.
Job Description
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Responsibilities
- - Actively manage a large pipeline of opportunities with an ability to drive multiple deals forward simultaneously
- - Lead an effective discovery to uncover underlying pain points and goals for prospective customers
- - Deliver a value-packed product demonstration
- - Manage your time efficiently, and demonstrate an ability to close deals quickly while maintaining a thorough process for your best opportunities
- - Guide potential customers through the evaluation process, addressing objections, assessing the competitive landscape and helping them make an informed decision
- - Contribute to sales strategies by providing insights and feedback on messaging, positioning, and competitive differentiation
- - Maintain up-to-date pipeline in Salesforce and accurately forecast expected revenue
- - Maintain a consultative, customer-first approach that aligns with Help Scout’s mission and values
Required Skills
- - Self-motivated and driven to succeed
- - Love winning and helping your customers achieve their goals
- - Naturally curious and have a history of learning new things quickly
- - Track record of exceeding sales quota
- - Top performer in a SaaS sales role with 3+ years of experience closing new logos
- - Experience in managing an inbound pipeline, but proven to be an effective hunter for finding new opportunities
- - Ability to quickly become a product expert and guide customers through a world-class demo and trial experience
- - Experience selling into various industries within the SMB landscape
- - Proven ability to close deals within 30 days
- - Team-player, bringing a collaborative mindset and eager to find new ways to succeed
Benefits
- - Healthcare coverage
- - Wellness resources
- - Offers Equity
- - Offers Commission
About the company
The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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