AI Efficiency and Operations Manager

Overview

Job Description

Responsibilities

• - Design and manage the operational infrastructure and tooling for Marketing, Sales, CS, Implementation, and Support
• - Evaluate and implement AI tools to automate tasks such as lead scoring, ticket triage, user onboarding, knowledge base updates, and customer health monitoring
• - Surface insights on funnel performance, retention, expansion, and support efficiency across the GTM teams to enable better decision making
• - Own key systems (e.g., Hubspot, Equals, Intercom), ensuring they are integrated, optimized, and scaled effectively
• - Create scalable processes and playbooks that enable growth without linear headcount
• - Partner with GTM and Product teams to improve the customer lifecycle with a bias towards increasing sales cycle velocity, reducing onboarding time, and driving usage of flagship product features
• - Monitor and report on key metrics (pipeline velocity, onboarding efficiency, support SLAs, retention, etc.)
• - Champion a culture of operational excellence, experimentation, and continuous improvement

Required Skills

• - Technical proficiency. You must be comfortable writing and understanding Python code and the basics of SQL/databases
• - A passion for how AI and tooling can make organizations more efficient
• - Experience at early stage startups with a track record of balancing strategy and execution
• - Experience with tools like HubSpot, Cursor/Windsurf, Gainsight/ChurnZero, Intercom, and Zapier
• - Strong communication and change management skills—you're as comfortable building dashboards as you are presenting to internal Leads and external users

Benefits

• - Competitive salary, equity, and benefits package
• - Be part of a mission-driven team transforming the travel planning space
• - Work with a supportive, curious, and creative team
• - Influence and shape our user success strategy from the ground up