Client Success Manager

Overview

Job Description

Responsibilities

• - Drive growth: Focus on profitable growth and retention of UK based merchants.
• - Strategy development and execution: Work with cross functional teams, product and marketing and with our external merchant partners to develop strategies for growth and own the end to end execution of new initiatives.
• - Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right partner experience. Operates from a place of extreme ownership and high individual execution.
• - Cross functional collaboration: Across multiple teams within Affirm to monitor and improve performance of merchant programs.
• - Flexibility across sectors: Embark on self learning to ensure you understand the sectors within which our merchants operate and any regulatory implications
• - Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting Affirm's mission and objectives.
• - Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics.
• - Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant. Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes, inclusive of planning for partner planning processes.
• - Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.

Required Skills

• - 5+ years of partner management experience
• - Experience working with external partners and customers while being an ambassador of your company and company’s brand
• - Familiarity considering and building within partner ecosystems
• - Outstanding written and verbal communication with a diverse stakeholder audience
• - An obsession for getting the details right
• - Comfortable in an ambiguous matrixed organization.
• - Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
• - Experience in working with Salesforce CRM
• - Excellent presentation skills
• - Ability to identify growth opportunities through data analysis and partner research
• - Solid familiarity with payments, commerce, fintech or b2b2c models.
• - Bonus points for direct experience with consumer lending
• - Experience of working in a regulated environment in the UK
• - Flexibility and willingness to travel, domestically for client and team meetings and occasional international travel.

Benefits

• - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount