Customer Success Architect

Overview

Job Description

Responsibilities

• - Be accountable for success within a subset of named accounts through adoption, use case expansion, value realization, and (ultimately) revenue growth for Pulumi.
• - Learn and be responsible for deliverables and reference architectures spanning programming languages, infrastructure providers, and open-source and commercial cloud services.
• - Build deep relationships with practitioners and executives with our most valued customers.
• - Work alongside account executives to map accounts and drive deeper engagement horizontally across your customer segment.
• - Be a Subject Matter Expert in DevOps, cloud providers, dev best practices, and solutions architecture.
• - Provide timely, responsive, and collaborative engagement with your assigned accounts, coordinating with distributed teams to accomplish asynchronous objectives and tasks.
• - Partner closely with Pulumi leadership to build repeatable engagement and delivery models that delight our customers and expand resources under management as we expand the team and our capabilities.
• - Close the loop between customers, product, and engineering teams, championing the product to the customer and bringing their requirements to the roadmap.
• - Be challenged, solve new problems, teach about our technologies, and figure out new, better ways to delight our customers.

Required Skills

• - 8+ years of experience in cloud architecture, professional services, or enterprise software engineering, with a focus on delivering complex technical solutions in customer environments.
• - 5+ years in customer-facing roles guiding enterprise onboarding, implementation, and ongoing technical success.
• - Proven ability to lead technical discovery, define architectures, and drive adoption of cloud infrastructure solutions from proof-of-concept through scale.
• - Hands-on expertise with Infrastructure-as-Code tools such as Pulumi, Terraform, or AWS CDK, including authoring production-ready code.
• - Proficiency in at least one programming language (e.g., Python, TypeScript, Go, Java, C#, F#) and ability to create maintainable, reusable code in real-world cloud automation projects.
• - Strong understanding of cloud-native infrastructure (AWS, Azure, GCP), CI/CD pipelines, application modernization patterns, and open source technologies.
• - Experience collaborating across technical and business stakeholders to deliver measurable outcomes, including risk mitigation, architectural best practices, and customer success plans.
• - Proven ability to build and maintain strong professional relationships across technical and executive stakeholders, including developers, architects, and business leaders.
• - Experience working as part of a larger integrated account team that includes Sales, Architect, Solutions Engineering, Post-Sales and Leadership.
• - Experience delivering Executive-level QBRs, providing strategic updates on account health, revenue performance, ongoing initiatives and identifying risks across aligned accounts.
• - Written, verbal, and interpersonal communication skills, with the ability to tailor messaging to diverse audiences.
• - Thrives in fast-paced, ambiguous environments; able to define direction, adapt quickly, and drive initiatives to completion.

Benefits

• - Comprehensive medical, dental, vision, and supplemental insurance at no cost to U.S. employees.
• - Unlimited PTO policy encouraging balance and rest, with a requirement to take at least three weeks off annually, plus 13 U.S. holidays.
• - 401(k) plan with an employer match for U.S. employees.
• - 20 weeks of paid leave for birthing parents or primary caregivers, and 16 weeks for non-birthing parents or secondary caregivers.
• - Remote-first culture with flexible work and an annual 'work from anywhere' stipend.
• - Annual learning and development budget to support growth, learning, and career goals.
• - Equity ownership for all employees.
• - Monthly wellness fund to support mental and physical well-being, and a quarterly happiness fund for team connection or personal use.