Customer Success Engineer

Overview

WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform.

Job Description

The Customer Success Engineer role is responsible for ensuring our customers’ ultimate technical success in scaling, building, and deploying world-class applications on top of our powerful platform.

Responsibilities

- Provide technical support and architectural consulting and advice to customer teams and leadership
- Solve complex, often mission-critical problems with customer deployments and applications
- Promote platform knowledge and feature adoption to our customers
- Work directly in tickets to investigate and debug with customers
- Join customer calls to advance longer-term initiatives
- Provide support 24/7, including scheduled weekday and weekend shifts, as well as some holiday availability

Required Skills

- Solid understanding of modern PHP
- Experience with modern JavaScript, either front-end application frameworks or Node.js
- Willingness to rapidly learn new technologies
- Excellent written English and effective communication skills
- Experience with software engineering industry standards, coding standards, source control (primarily Git), build processes, testing methodologies, and cloud infrastructures
- Bonus points for previous experience in an enterprise support environment

Benefits

- Global salary range
- Compensation philosophy and benefits available on the company website

Apply Now ->

About the company

Automattic

We are the people behind WordPress.com, Woo, Jetpack, WordPress VIP, Simplenote, Longreads, The Atavist, WPScan, Akismet, Gravatar, Crowdsignal, Cloudup, Tumblr, Day One, Pocket Casts, Newspack, Beeper, and more. We believe in making the web a better place.