PHP
JavaScript
Node.js
Customer Success Engineer, WordPress VIP
Overview
WordPress VIP, the enterprise division of Automattic, is the world’s leading agile content management platform. Our suite of open solutions and services brings the ease and agility of WordPress to the heart of the largest enterprises in the world.
Job Description
The Customer Success Engineer role is responsible for ensuring our customers’ ultimate technical success in scaling, building, and deploying world-class applications on top of our powerful platform.
Responsibilities
- - Provide technical support and architectural consulting and advice to customer teams and leadership
- - Solve complex, often mission-critical problems with customer deployments and applications
- - Promote platform knowledge and feature adoption to our customers
- - Work directly in tickets to investigate and debug with customers
- - Join customer calls to advance longer-term initiatives
- - Provide support 24/7, including scheduled weekday and weekend shifts, as well as some holiday availability
Required Skills
- - Solid understanding of modern PHP
- - Experience with modern JavaScript, either front-end application frameworks or Node.js
- - Willingness to rapidly learn new technologies
- - Excellent written English and effective communication skills
- - Experience with software engineering industry standards, coding standards, source control (primarily Git), build processes, testing methodologies, and cloud infrastructures
- - Bonus points for previous experience in an enterprise support environment
Benefits
- - Global salary range
- - Compensation philosophy and benefits available on the company website
About the company
We are the people behind WordPress.com, Woo, Jetpack, WordPress VIP, Simplenote, Longreads, The Atavist, WPScan, Akismet, Gravatar, Crowdsignal, Cloudup, Tumblr, Day One, Pocket Casts, Newspack, Beeper, and more. We believe in making the web a better place.