Customer Success Specialist - APAC

Overview

Job Description

Responsibilities

• - Assist the sales team during the initial phases of deal closure, addressing any contracting-related questions
• - Manage the handover from sales to customer onboarding
• - Coordinate with sales representatives, customers, and the engineering team to ensure an efficient and delightful onboarding process
• - Accurately maintain all relevant customer data and details in our CRM systems
• - Lead new customers through the onboarding process
• - Efficiently handle customer support tickets within our ticketing system
• - Coordinate with necessary teams to address and resolve customer concerns and challenges promptly
• - Regularly review customer accounts for potential service improvements
• - Work towards retaining and growing customer accounts

Required Skills

• - Minimum of 4-5 years of experience in customer success, account management, or a similar client-facing role in the technology or blockchain industry
• - Proven track record of managing customer relationships and successfully implementing customer projects
• - Experience with CRM and customer service platforms (e.g., Salesforce, Zendesk)
• - Strong understanding of blockchain technology and staking services
• - Excellent verbal and written communication skills in English
• - Empathy and a customer-centric mindset
• - Strong analytical and problem-solving skills
• - Flexibility to adapt to new tools and technologies
• - Strong organizational and project management skills

Benefits

• - Annual 3,000 CHF learning budget
• - Attend up to two conferences a year
• - $1,000 Crypto Starter Kit
• - Collaborative culture with buddy programs and regular virtual coffee chats
• - Biannual retreats in inspiring locations
• - Remote work flexibility
• - 500 CHF/month coworking budget
• - Paid parental leave
• - Radical transparency with open, honest feedback
• - Competitive fixed salary in local currency or stable coins
• - Stock options