Delivery Manager, WordPress VIP Professional Services

Overview

Job Description

Responsibilities

• - Ensure that Professional Services engagements exceed customer expectations and deliver an obvious and measurable impact that both technical and business stakeholders value.
• - Independently solve complex and diverse problems in customer code and architecture.
• - Communicate identified problems clearly and positively to customer stakeholders in writing and out loud, sometimes live.
• - Act sensitively to relationships between customers, vendors, and account teams.
• - Escalate feedback and risks to Platform, Product, Support, and Accounts.
• - Produce high-quality deliverables and artifacts that highlight measurable outcomes and qualitative impact.
• - Display genuine curiosity and interest in customers and their code, architectures, goals, and tendencies.
• - Deliver consistently and make rapid and sound decisions, sometimes under pressure or to a deadline, sometimes with limited information.
• - Participate in live discovery, technical, and business-focused customer calls.
• - Deeply learn our delivery tools and methods.

Required Skills

• - Autonomy and judgment: You can make important, reasoned decisions, sometimes alone.
• - Precision and clarity: When making important decisions, you’re prepared to succinctly explain your reasons for doing so.
• - Systems thinking: Driven by systemizing everything.
• - Interest in customers: We are always interested in what they do and how they do it.
• - Ability to make actual things: Proficient in building processes and deliverables that real customers use.
• - Flexibility and joy: Sometimes, things change quickly, even when we’d rather they not.
• - Deep architectural experience: Strong knowledge of system and application architectures.

Benefits

• - Fully-remote company
• - Open vacation policy
• - Compensation philosophy available
• - Benefits vary by country