Developer Support Engineer

Overview

Job Description

Responsibilities

• - Learn the common frustrations our customers have, and help them get unblocked to ship their apps
• - Learn the internal tools and processes used by the support team
• - Make improvements to our docs and support articles based on customer interactions to reduce support
• - Work with our engineering team to untangle complex tickets
• - Make product suggestions that will improve the developer experience and reduce support
• - Build internal apps to test and reproduce issues
• - Work directly with customers to assist with onboarding and solution engineering
• - Identify key problem areas for developers and make targeted improvements that help developers
• - Improve and create internal tools and dashboards for support and other internal processes
• - Make significant contributions to the support process that helps you and your teammates be more efficient
• - Develop a super-hero like intuition for the root causes of tickets and become an expert troubleshooter
• - Interview, hire and mentor additional support engineers
• - Discover new and unexpected ways to delight developers with our support experience

Required Skills

• - 2-3 years experience in an engineering or technical role
• - Experience integrating and shipping RevenueCat in a mobile app
• - Understanding of the mobile development and release process
• - Experience in either iOS (Swift / Objective-C) or Android (Java / Kotlin)
• - Great debugging skills: identifying why apps aren’t working, often with limited information
• - Experience debugging code issues utilizing stack traces
• - Interest in 'wearing many hats,' doing what it takes to help developers every day
• - Excellent verbal, written and interpersonal communication skills
• - Empathy for developers and their development/learning process
• - Demonstrated creative problem-solving approach and strong analytical skills
• - Ability to overlap core working hours with Central Time Zone

Benefits

• - $112,000 USD Salary regardless of your location
• - Competitive equity in a fast-growing, Series B startup backed by top tier investors including Y Combinator
• - 10 year window to exercise vested equity options
• - Fully remote work environment that promotes autonomy and flexibility
• - Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
• - $2,000 USD to build your personal workspace
• - $1,000 USD annual stipend for your continuous learning and growth