Manager, Global Support (Central Time Zone)
Overview
Zapier is hiring a Manager for Global Support to lead a team aligned to the Central (Americas) timezone, ensuring world-class support and a positive customer experience.
Job Description
At Zapier, we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers.
Responsibilities
- - Leading and mentoring your team to provide exceptional support
- - Spending a minimum of 2 hours in customer facing queues each week
- - Ensuring smooth operations and collaborating with other teams
- - Driving and overseeing support projects aligned with company goals
- - Building strong relationships with stakeholders
- - Promoting a diverse and inclusive team culture
Required Skills
- - Strong focus on performance management
- - Cross-functional collaboration
- - Strategic contributions that align with company-wide goals
- - Deep sense of customer centricity
- - Ability to adapt and allocate time effectively
- - Promoting a diverse and inclusive team culture
Benefits
- - Offers Equity
- - Offers Bonus
- - Remote work flexibility
About the company
Zapier puts the power of automation in your hands—no coding required. Take your workflows to the next level with our suite of automation tools.
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