Manager, Payroll Advisory Services

Overview

Job Description

Responsibilities

• - Lead the Tier 2 team specialising in EOR and Global Payroll advisory services, ensuring high-quality and consistent delivery of solutions
• - Shape the team’s direction and strategy, defining service offerings, processes, and best practices to meet evolving client needs
• - Act as the escalation point for advanced cases, ensuring timely and accurate resolution
• - Set clear goals, monitor team performance, and foster a culture of continuous improvement
• - Develop and document best practices to streamline workflows and enhance service efficiency
• - Collaborate with Payroll Operations, Product, HR, and Legal teams to enhance the functionality and compliance of payroll client services
• - Monitor legislative and industry trends, proactively adapting the team’s services to address emerging challenges and opportunities

Required Skills

• - 5+ years of experience in payroll, payroll client services, or HR advisory roles, with at least 2 years in a leadership position
• - Expertise in global payroll, taxation, and compliance, including Employer of Record (EOR) services
• - Strong leadership and team management skills with a focus on mentoring and development
• - Ability to build strong client relationships and provide strategic solutions for complex payroll and employment scenarios
• - Proficiency in using payroll software and ticketing tools (e.g., Zendesk, ADP, Workday)
• - Data-driven mindset with experience in analyzing trends and creating actionable insights
• - Writes and speaks fluent English; proficiency in additional languages is a plus

Benefits

• - Work from anywhere
• - Unlimited personal time off (minimum 4 weeks)
• - Quarterly company-wide day off for self care
• - Flexible working hours (we are async)
• - 16 weeks paid parental leave
• - Mental health support services
• - Stock options
• - Learning budget
• - Home office budget & IT equipment
• - Budget for local in-person social events or co-working spaces