Manager, Software Engineering (Infrastructure Platform)
Overview
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Job Description
We are seeking a highly motivated Software Engineering Manager to lead a Platform Engineering team, focused on Operational Excellence. This role is ideal for a leader passionate about building and maintaining resilient, scalable, and efficient infrastructure while fostering a high-performing, collaborative engineering culture. Our teams ensure Affirm’s infrastructure, cloud compute, storage, observability, and developer productivity systems are reliable, performant, and optimized for scale. You’ll play a key role in leading operational excellence, incident response, infrastructure automation, and system reliability across Affirm’s globally distributed platform.
Responsibilities
- - Lead & Grow the Team: Manage, mentor, and develop engineers in Platform Engineering & SRE, fostering a culture of ownership, reliability, and automation.
- - Drive Operational Excellence: Improve incident response, on-call processes, and post-mortems to enhance system reliability and availability.
- - Scale & Automate Infrastructure: Advance self-healing automation, infrastructure as code (IaC), and CI/CD workflows to optimize efficiency and performance.
- - Enhance Observability & Performance: Improve monitoring, logging, and telemetry to proactively detect and resolve system issues.
- - Collaborate & Align Strategy: Work with Infrastructure, DevProd, and SRE teams to optimize multi-region deployments, cloud cost efficiency, and service scalability.
- - Foster Innovation & Inclusion: Promote best practices in reliability engineering, encourage automation-first approaches, and support team growth and internal mobility.
Required Skills
- - Strong sense of ownership: Accountable for system health, operational excellence, and engineering quality.
- - Proven experience leading teams in platform engineering, infrastructure, or site reliability (SRE).
- - Deep expertise in reliability engineering, incident response, and operational tooling.
- - Strong decision-making skills, balancing technical depth with strategic business impact.
- - Excellent communication and collaboration skills. Able to align cross-functional teams across Infrastructure and Product Engineering
- - Experience defining and executing technical strategies for cloud computing, observability, CI/CD, and developer tooling.
- - Hands-on technical experience in infrastructure operations, with working knowledge of: Cloud platforms (AWS or equivalent), Kubernetes & container orchestration, Infrastructure as Code (Terraform, Helm, CloudFormation), Monitoring & Observability (Prometheus, Grafana, OpenTelemetry, or similar), CI/CD pipelines, automation, and software delivery best practices
- - Passion for reliability, automation, and scaling world-class infrastructure.
Benefits
- - Flexible Spending Wallets for tech, food and lifestyle
- - Away Days - wellness days to take off work and recharge
- - Learning & Development programs
- - Parental leave
- - Employee Resource & Community Groups
- - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
About the company
We started Affirm because credit cards aren’t working. They lure us in with perks, but end up costing a lot: The average U.S. household has $6,000 in credit card debt. With Affirm, you’ll never owe more than you agree to up front. Instead, you’ll always get a flexible, transparent, and convenient way to pay over time.
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