Onboarding Specialist

Overview

Job Description

Responsibilities

• - Performing health checks on the implementation of customers who are about to pay their first bill with PostHog
• - Making contact with these customers to get them set up for success with PostHog
• - Presenting an adoption pathway to customers, educating them on the benefits of additional products
• - Finding and implementing opportunities for automation in this role
• - Working with the wider Sales and Customer Success team to identify and hand off potential larger customers

Required Skills

• - Strong customer focus
• - Commercially-minded
• - Experience onboarding customers to a technical product
• - Ability to go deep on understanding the product
• - Experience working with similar technologies, ie. developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
• - Experience in a pre-sales, technical account manager, or support-type role

Benefits

• - Generous, transparent compensation & equity
• - Unlimited vacation (with a minimum!)
• - Two meeting-free days per week
• - Home office
• - Coworking credit
• - Private health, dental, and vision insurance
• - Training budget
• - Access to our Hedge House
• - Carbon offsetting
• - Pension & 401k contributions
• - Company offsites