Order Operations Manager

Overview

Job Description

Responsibilities

• - Lead the Order Operations team that is focused on ensuring orders are closed won and booked in our systems per our company policies
• - Own the support model that offers quoting and general Order Operations support including working through system issues, providing guidance and answering general questions to the Revenue organization as it relates to our Quote to Order processes
• - Own and create revenue facing Order Operations enablement content to ensure the Revenue organization is up to date with requirements and processes
• - Support the Partner organization with the AWS or other Partner pricing, bids and deal registration processes and systems
• - Lead the Order Operations activities using metrics and data to monitor volumes and exception issues; be responsible for reporting bookings and left to book against the quarterly plans; work with leadership to balance the volumes against the goals of the company
• - Lead and create the communications to the Revenue organization to ensure the organization understands the deadlines, policy changes and quarter end expectations
• - Work with Finance and Accounting for non-standard booking issues and closely align on exceptions to the standard processes
• - Own and create Order Operations processes; identifying manual activities that could be automated to reduce the amount of manual interventions and to speed up the overall booking processes
• - Work directly with the SFDC/Business Applications team to implement system solutions aligned to automation
• - Work cross functionally with stakeholder teams to improve our systems, processes and support offerings for our Revenue organization to ensure our Revenue teams can be as productive as possible
• - Work on ad-hoc quarterly initiatives and OKRs that are focused on scaling out our operational processes

Required Skills

• - 3-5 years of experience in a lead or management role supporting a Revenue organization in Order Operations or Revenue Operations
• - Experience with booking orders, understanding Revenue policies and deep understanding of compliance issues related to quote to order
• - The ability to thrive in a fully remote environment
• - Experience with SFDC & NetSuite
• - Acute attention to detail and the ability to closely follow policies and instructions
• - Ability to work flexible hours around busy periods of month, quarter or year end periods
• - Articulate and the ability to communicate effectively with the Revenue organization and leadership
• - Be able to lead with a positive attitude and not let daily issues affect the attitude of the team
• - Comfortable working in an environment with a sense of urgency with ambitious work ethic - you love seeing the impacts of your work reflected in the success of your team
• - Problem solver - ability to identify areas of improvement and need to be able to find solutions independently and effectively
• - Can work well in team settings and help drive efficiency
• - Both startup and publicly traded company experience preferred

Benefits

• - Freedom & flexibility; fit your work around your life
• - Home office setup; we want you comfortable while you work
• - 16 weeks of paid Parental leave
• - Technology stipend equivalent to $100 net/month
• - PTO plan that encourages you to take time to do the things you enjoy
• - Quarterly, company-wide hackathons
• - Training stipend for conferences, courses and classes
• - Equity; we are a growing start-up and want all employees to have a share in the success of the company
• - Docker Swag
• - Medical benefits, retirement and holidays vary by country