Product Manager - Risk
Overview
Wave is making Africa the first cashless continent by building financial services that are affordable, instantly available, and accepted everywhere.
Job Description
Wave is a company focused on providing financial services in Africa to make it the first cashless continent. They launched a mobile app in Senegal in 2017 and now have millions of users across six countries.
Responsibilities
- - Own our key user scam and product abuse (''gaming'') metrics
- - Own the product roadmap to improve user security, prevent scams, and make gaming more difficult
- - Lead a team of engineers, data analysts, and our Head of Risk Operations to execute on our risk strategy
- - Develop new user-facing security features like security interventions
- - Improve our core login and account recovery flows for users
- - Develop new machine learning models and heuristics to detect scams and gaming
- - Develop internal tools to improve Risk Ops efficiency
- - Perform ad hoc analysis to catch new types of gaming and scam patterns
- - Perform user research and design new user-facing security features
- - Run A/B tests for new features, support processes, and new technologies such as biometric recognition
- - Be a company-wide expert on all things risk
Required Skills
- - Have 4+ years product management experience with exposure to identity, fraud, or fraud adjacent products, ideally in payments or fintech
- - Are highly metrics and data driven in your decision making
- - Have a good intuition for how bad actors operate and what kinds of mitigation strategies are effective at stopping them
- - Have a Sherlock-like investigative mindset: Can perform ad-hoc analyses with SQL, dig into individual scam reports, etc. to discover new scam and gaming methods
- - Are scrappy, know how to run experiments, and like to build products iteratively
- - Know how to balance user security with user experience to avoid creating a negative user experience for too many users
- - Bonus: Have experience working in West African markets or other markets with low technology literacy
- - Have experience working with or leading Ops teams
- - Have experience working with cross-cultural workplaces
Benefits
- - Subsidised health insurance for you and your dependents and retirement contributions
- - 6 months of fully paid parental leave and subsidised fertility assistance
- - Flexible vacation, with most folks taking between 30-40 days per year
- - $10,000 annual charitable donation matching
About the company
We’re on a mission to make Africa the first cashless continent. On a continent where over half the population has no bank account, Wave is building the first modern financial network — no account fees, instantly available, and accepted everywhere!