Product Success Manager
Overview
Aha! is the world''s #1 product development software. We help over 1 million product builders bring their strategy to life. Our suite of tools includes Aha! Roadmaps, Aha! Ideas, Aha! Whiteboards, Aha! Knowledge, and Aha! Develop. Product teams rely on our expertise, guided templates, and training programs via Aha! Academy to be their best. We are proud to be a very different type of high-growth SaaS company. The business is self-funded, profitable, and 100% remote. We are recognized as one of the best fully remote companies to work for, champion the Bootstrap Movement, and have given over $1M to people in need through Aha! Cares.
Job Description
This is a unique role. Product management experience is a must-have. And you need to prefer working with customers 100% of the time rather than defining requirements and guiding development work. Our customers will depend on your expert support.
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
We work with the world's best known and most innovative companies, and they trust us to guide them to build products that their customers love
Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches that our customers depend on.
Our collective experience gives us the skills to meet customers where they are, internalize how they work, and confidently guide them to achieve their best.
We are always curious and love learning from customers throughout our journeys together.
Responsibilities
- - Guiding the world''s largest and most sophisticated organizations as they improve how they innovate and build software
- - Delivering responsive customer service using our proven frameworks
- - Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
- - Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
- - Helping customers integrate Aha! software with their existing tools (e.g., development systems)
- - Sharing customer feedback internally
- - Testing new product functionality as needed
- - Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
Required Skills
- - Three+ years'' experience defining, managing, or launching new functionality at a growing software or technology company
- - Used a detailed go-to-market process to achieve product and business goals
- - Learned complex software applications and workflow methodologies
- - Written clear instructions to answer questions and explain best practices
- - Independently resolved hard challenges
Benefits
- - Profit sharing
- - Medical, dental, and vision plans (for many teammates, we cover 100% of the premiums)
- - Up to 200 hours of paid time off a year to spend however you want
- - 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
- - Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
- - Volunteer opportunities throughout the year
About the company
Build beautiful roadmaps, capture ideas and manage delivery with the world's #1 product development software.