Resident Architect, EMEA [IC3]

Overview

Job Description

Responsibilities

• - Start building a trusting relationship with your peers on various internal teams
• - Learn about Sourcegraph's products, value proposition, customers, team, processes, and materials
• - Become proficient in Professional Services tools and processes
• - Review current and prospective RA customers
• - Work directly with RA customers and their account teams to lead RA engagements
• - Scope, design, and execute RA projects
• - Develop generalized materials for future success
• - Train technical administrators and Sourcegraph end-users
• - Serve as an advocate on behalf of customers
• - Collaborate with Engineering and Product teams
• - Collaborate closely with Technical Success, Sales, Engineering, and Product
• - Iterate on and mature existing processes, templates, and tools
• - Establish yourself as a thought leader and evangelist

Required Skills

• - Previous experience as a software developer or in another technical role
• - Experience working with and developing API integrations
• - Working knowledge of SQL
• - Experience with Grafana, Looker, or other data visualization tools
• - Organized approach to work
• - Ability to identify issues and opportunities
• - Strategic mindset
• - Ability to collaborate and communicate fluently with a wide range of customer stakeholders
• - Experience interacting with internal product teams
• - Work experience providing technical training
• - Work experience in a technical, customer-facing role
• - Ability to communicate and explain technical concepts to a non-technical audience

Benefits

• - Competitive compensation
• - Equity
• - Generous perks & benefits