Senior Customer Success Manager

Overview

Job Description

Responsibilities

• - Manage and nurture customer relationships to ensure they successfully implement and adopt RevenueCat
• - Provide customers with a flow of insights and tactics to help them grow their business
• - Gain understanding of RevenueCat’s use cases, its customers, and the broader ecosystem
• - Meet with people across Marketing, Sales, Product, and Customer Success to build understanding of internal processes
• - Sit in on customer calls ranging from implementation to strategic EBRs or workshops
• - Present your 'first ship' as part of RevenueCat onboarding
• - Conduct initial meetings with customers to introduce yourself and discuss their needs and goals
• - Manage your own portfolio of customer relationships
• - Track and report on key Success metrics
• - Work with internal app growth experts and external consultants
• - Refine ability to spot, distill, and share actionable insights
• - Work directly with the Product team to build awareness of customer needs

Required Skills

• - Experience with mobile app businesses or an extreme interest in becoming an expert in this domain
• - 4+ Years of experience in customer success, marketing, growth, support, sales, engineering, account management, consulting
• - Ability to manage and nurture customer relationships
• - Experience in analyzing customer data to provide insights and measure success
• - Strong communication skills
• - Ability to manage multiple accounts and initiatives simultaneously
• - Deep desire to understand customer needs
• - Ability to bring creative solutions to life
• - Experience working in early stage startups
• - Comfortable with an asynchronous environment and using tools like Notion, Zoom, Slack, and Linear

Benefits

• - $168,000 USD salary regardless of location
• - Competitive equity in a fast-growing, Series C startup
• - 10 year window to exercise vested equity options
• - Fully remote work environment
• - Suggested 4 to 5 weeks time off
• - $2,000 USD to build your personal workspace
• - $1,000 USD annual stipend for continuous learning and growth