Senior Design Program Manager

Overview

Job Description

Responsibilities

• - Lead initiatives that impact the entire Design team — including new designer onboarding, optimizing tools, hosting educational programs, and refining processes to help Design work more efficiently and effectively.
• - Partner with Automattic’s design leadership team to make operational and program-oriented improvements that benefit the Design Org and help our design teams achieve their goals and targets.
• - Support the Head of Design Operations in driving operational excellence for our design system, with a focus on integration and adoption across the open-source community and our various product teams.
• - Assess our current tools, identify gaps, and iterate toward a longer-term vision for more seamless workflows for Designers.
• - Collaborate with partner teams, including Talent, Events, HR, and Marketing, to deliver programs that require design input.
• - Develop and maintain a system for regularly updating essential design knowledge: crafting playbooks, onboarding materials, and process documentation.
• - Adhere to our creed that Communication is Oxygen. Regularly share work and actively seek feedback in project discussions. Communicate clearly and frequently through appropriate channels. Share project iterations and updates regularly.
• - Develop and support programs that boost Design team culture and belonging.

Required Skills

• - 8+ years in consulting, program management, product management, or product design, with demonstrated expertise in establishing methods, implementing systems, and supporting operations across an organization.
• - Extensive understanding and experience of creative design processes and the product development life cycle, with a strong desire to collaborate with cross-functional teams.
• - An understanding of how to deeply engage with and improve Designers’ working lives.
• - The ability to develop strategies for the long term while executing near-term goals.
• - Experience analyzing data and leveraging insights to develop strategies.
• - Excellent written and verbal communication skills — you’ll collaborate with others and present your work regularly in a written format.
• - The ability to bring order to complex programs by scoping projects, identifying risks and dependencies, defining resources and schedules, and working independently to deliver them.
• - Ability to track progress, keep project teams to task, and continuously improve programs.
• - Excellent remote facilitation of meetings, workshops, and team rituals.
• - Evidence of driving change management in large, globally distributed organizations.
• - The ability to adapt to change, pivot/course-correct, while maintaining forward momentum.
• - Proficiency in managing tools and working with suppliers.
• - Familiarity with, or experience working in, design systems.
• - Experience with remote work, or a genuine excitement to embrace it.

Benefits

• - Global salary ranges
• - Fully-remote company with an open vacation policy
• - Benefits vary by country; consult our Benefits Page for full list.