Senior Engagement Manager

Overview

Job Description

Responsibilities

• - Manage a diverse portfolio of customer projects, providing oversight and execution of project deliverables, resource management, completion of milestones and escalation management
• - Lead the planning, execution and delivery of customer projects, ensuring alignment with customer expectations and business goals
• - Coordinate cross-functional teams (e.g. operations, partners, sales) to deliver projects on time and within scope
• - Monitor project progress, manage risks, and resolve issues and escalations in a timely manner
• - Prepare and present regular project status reports to customers, highlighting progress, outcomes and next steps
• - Work with customers to define project scope and objectives that align with their strategic goals
• - Facilitate regular team meetings, providing guidance and support to ensure successful project outcomes
• - Analyze customer feedback and data to inform decision-making and continuous improvement efforts
• - Use data-driven insights to recommend enhancements to customer strategies or engagement approaches
• - Review and monitor regional resource availability to maximize utilization for project staffing
• - Work collaboratively with a global team of engagement managers to streamline operational processes and effectively scale the business

Required Skills

• - 3+ years Engagement Management/ Project Management experience in the technology space
• - 2+ years of experience in technology/software pre-sales or technical consulting
• - Ability to manage multiple projects simultaneously and thrive in a fast-paced environment
• - Strong problem-solving and critical-thinking abilities
• - High level of business acumen and ability to translate client needs into actionable solutions
• - Working knowledge of project management tools and methodologies (e.g. Rocketlane, Jira) and CRM systems (e.g. Salesforce, PlanHat)
• - Certification in Project Management (PMP, Agile, etc) is a plus
• - Excellent presentation skills with comfort speaking to customers and executives

Benefits

• - Equity
• - Bonus (if applicable)
• - Other benefits listed on our careers page