Senior Site Reliability Engineer

Overview

Job Description

Responsibilities

• - Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
• - Plan the growth of Customer.io''s infrastructure
• - Automate the deployment process to make it as boring as possible
• - Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
• - Ensure we have adequate observability of our infrastructure and applications
• - Debug production issues across services and levels of the stack.
• - Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• - Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together

Required Skills

• - Based in North/South American time zones
• - Preferably 7+ years of experience as a site reliability engineer and/or software engineer
• - Experience in managing and working with RDB systems (MySQL)
• - A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
• - Proven experience building cloud infrastructure via code using Terraform and automating operational toil
• - Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices.
• - Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job
• - Experience working with Google Cloud Platform is nice to have
• - A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• - Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance
• - Ability to work with all Engineering teams and lead technical discussions and solve problems
• - Inclination to proactively find problems and solve them
• - Ability to coach junior SREs and elevate them.
• - Ability to take on long-term projects and see them through completion
• - A security-first mindset
• - A self-starter who values synchronous and asynchronous work

Benefits

• - Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• - 16 weeks paid parental leave (including adoption and foster care)
• - 100% paid insurance premiums for you and your dependents
• - 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• - $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• - $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• - $300/month co-working space rental reimbursement
• - $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• - $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• - One month sabbatical after five years at Customer.io
• - We also have opportunities to meet in person with your peers throughout the year