Senior Solutions Engineer - EMEA

Overview

Job Description

Responsibilities

• - Attend customer discovery, requirements gathering, and technical calls to understand customer pain points.
• - Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs.
• - Lead Proof-of-Concept (POC) integrations with customers' tech stacks to showcase the value and efficacy of our solutions.
• - Build trust with various customer teams and act as a trusted advisor to both customers and sales executives.
• - Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives.
• - Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs).
• - Attend and present at conferences to represent Fingerprint and promote our solutions.
• - Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction.
• - Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration.
• - Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses.
• - Train and educate new hires on the technical aspects of Fingerprint and various use cases.

Required Skills

• - 4 years of relevant experience in a similar role.
• - Innate ability to identify customer pain points and provide solutions within the Fingerprint framework.
• - Excellent presentation skills, including the ability to effectively demonstrate technical solutions.
• - Previous pre-sales experience is highly desired.
• - Customer-focused mindset with a commitment to delivering excellent service.
• - Outside-the-box thinking, self-starter with strong problem-solving skills.
• - Ability to thrive in a dynamic and rapidly evolving industry.
• - Strong verbal and written communication skills.
• - Proven experience in translating customer requirements to internal stakeholders.
• - Team player with a collaborative approach.
• - Entrepreneurial spirit and a drive to succeed.

Benefits

• - Remote position that offers the flexibility to work from anywhere.
• - Inclusive work environment.
• - Encouragement for people from underrepresented groups in tech to apply.