SMB Account Manager

Overview

Job Description

Responsibilities

• - Manage the entire sales cycle for a book of business
• - Identify new expansion, upsell and cross-sell business opportunities
• - Present Remote’s suite of services to existing customers
• - Own the customer relationship and complete the cycle from sale to business completion
• - Remain in frequent contact with the customers and build strategic and partnership based customer relationships
• - Generate customer retention initiatives and participate in key strategic events
• - Work with other cross-functional teams to ensure customer success

Required Skills

• - Demonstrated ability in retaining and growing existing accounts
• - Success in building key customer relationships across different levels of personas
• - Proactive communication with key customer contacts
• - Ability to create and execute sales motion and tactics
• - Confidently develop pipeline, forecast outcomes and provide accurate reporting data
• - Strong knowledge of sales processes
• - Ability to learn complex product solutions
• - 5+ years of Account Management experience preferable, or related SaaS sales experience
• - Excellent verbal and written communication skills
• - Business fluency in English is essential
• - Highly self-motivated with ambitions to be in a closing role
• - Self-directed and able to work independently and as an active member of the team
• - Resilience and perseverance with a positive attitude
• - Strong business acumen
• - High level of integrity and work ethic
• - Efficient in multitasking, prioritization, and time management
• - Customer obsessed and clear desire to be in a customer facing role

Benefits

• - Work from anywhere
• - Unlimited personal time off (minimum 4 weeks)
• - Quarterly company-wide day off for self care
• - Flexible working hours (we are async)
• - 16 weeks paid parental leave
• - Mental health support services
• - Stock options
• - Learning budget
• - Home office budget & IT equipment
• - Budget for local in-person social events or co-working spaces