Social Content Producer
Overview
Help Scout is hiring a Social Content Producer to develop and own the content strategy across all social channels, producing engaging content to grow audiences.
Job Description
At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose.
Responsibilities
- - Develop and own the content strategy across all our social channels
- - Produce great content in various formats
- - Work closely with leaders and teammates to leverage more employee voices
- - Get to deeply know and understand Help Scout’s core audiences
- - Regularly report out on impressions and other key metrics
- - Optimize our social channels for engagement and reach
- - Propose additional budget for contractors or tools
Required Skills
- - Know what makes a compelling story
- - Strong copywriting skills
- - Strong video production skills
- - Subject matter expert on B2B social media
- - Bridge builder with a pulse on company happenings
- - Endless supply of new content ideas
Benefits
- - Healthcare coverage
- - Wellness resources
- - Offers equity
About the company
The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.
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