Software Engineer
Overview
Help Scout is on a mission to help businesses delight more customers by providing outstanding customer support. They have been fully remote since their inception in 2011, and more than 12,000 companies use their platform. Help Scout is a Certified B Corporation since 2019 and has pledged 1% of their equity back to the community.
Job Description
At Help Scout, we’re on a mission to help businesses delight more customers . We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world. We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.
Responsibilities
- - Collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people
- - Be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions
- - Participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment
- - Provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience
- - Expect challenges from our product team, and work with our technically-committed founders to create impactful solutions for businesses globally
- - Partner with our Talent team to help us hire our future team members when needed
Required Skills
- - Experience with Java, Kotlin, JavaScript, and PHP
- - Friendly, collaborative, and humble
- - Emphasis on personal growth and constructive feedback
- - Communicative with both engineering and non-engineering stakeholders
- - Considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions
- - Experience or adaptability to remote-friendly work
Benefits
- - Healthcare coverage
- - Wellness resources
- - Supportive remote work environment
- - Competitive salary based on national market data
- - Equal pay regardless of geographic location
- - Commitment to diversity and inclusion in hiring
- - Bi-annual performance review cycles
About the company
The company provides an email-based customer support platform, a knowledge base tool, and an embeddable search/contact widget for customer service professionals.