Deepgram
Solutions Architect
Deepgram
$140k - $200k
Worldwide (Remote)
Apply Now ->
Python
JavaScript
TypeScript
AI & Machine Learning

Solutions Architect

Overview

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings.

Job Description

Deepgram is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure.

Responsibilities

  • - Own complete post-sales customer engagements, providing direct technical guidance and solutions
  • - Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems
  • - Design and implement systematic improvements to our support process and infrastructure
  • - Create automated solutions and self-service tools that address common customer challenges
  • - Analyze support ticket patterns to identify product improvement opportunities and preventative measures
  • - Develop technical documentation, guides, and best practices that enable customers to self-solve issues
  • - Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities
  • - Partner with the broader Applied Engineering team to share knowledge and balance support workload
  • - Occasionally assist with implementation projects and pre-sales activities as needed

Required Skills

  • - 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles
  • - Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages
  • - Experience developing automation solutions and improving technical processes
  • - Proven ability to troubleshoot complex technical issues in production environments
  • - Excellent written and verbal communication skills with the ability to explain technical concepts clearly
  • - Experience with speech recognition, NLP, or related AI technologies
  • - Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
  • - Experience with API-first products and developer tools
  • - Background in support automation techniques and tools

Benefits

  • - Offers Equity
  • - Offers Bonus
  • - Opportunity to work on cutting-edge technology
  • - Significant impact in the AI industry
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About the company

Deepgram

Deepgram’s voice AI platform provides APIs for speech-to-text, text-to-speech, and full speech-to-speech voice agents. Over 200,000+ developers use Deepgram to build voice AI products and features. Our suite of voice AI tools is designed to transform how you interact with voice data, offering powerful APIs and models to unlock deeper insights and build seamless voice experiences.


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