Sr. Technical Support Specialist, Premier (ANZ or AMER WEST)
Overview
Zapier is on a mission to democratize automation and is hiring a Sr. Technical Support Specialist to join their Premier team, supporting enterprise customers.
Job Description
Zapier is a fast-growing, remote-first company that specializes in automation tools. They are looking for a technical and customer-focused individual to help customers solve technical problems and use automation to its fullest.
Responsibilities
- - Help customers via email or chat to ensure they have the best experience possible
- - Troubleshoot customer problems and answer their questions
- - Help customers across both Paid Support and Premier Support Teams
- - Meet and exceed individual performance metric expectations
- - Help teammates by answering questions in Slack
- - Share knowledge through lightning talks and Slack updates
- - Contribute to strategic projects such as honing virtual assistant content and advocating for bug fixes
Required Skills
- - At least 4 years experience in customer support in the SaaS industry
- - Experience troubleshooting APIs is a plus
- - Highly productive and passionate about improving skills and operations
- - Problem-solving skills and ability to meet specific customer needs
- - Ability to keep things simple and not overcomplicate
- - Persistent and resourceful in solving new problems
- - Empathetic to customers and able to empower them
- - Strong written communication skills
- - Highly accountable to outcomes
- - Adaptable to change and supportive of teammates
Benefits
- - Offers Equity
- - Offers Bonus
About the company
Zapier puts the power of automation in your hands—no coding required. Take your workflows to the next level with our suite of automation tools.