Sr. Technical Support Specialist
Overview
Zapier is on a mission to democratize automation and is growing its team of Technical Support Specialists across the Support Team.
Job Description
Zapier is a platform that helps millions of businesses globally scale with automation and AI. The company is committed to making automation work for everyone by delivering products that delight customers.
Responsibilities
- - Help customers via email or chat to ensure they have the best experience possible
- - Troubleshoot customer problems and answer their questions
- - Help customers across both Paid Support and Premier Support Teams
- - Meet and exceed individual performance metric expectations
- - Help teammates by answering questions in Slack
- - Share knowledge through lightning talks and Slack updates
- - Contribute to strategic projects
- - Write documentation to help customers help themselves
Required Skills
- - At least 2 years experience in customer support in the SaaS industry
- - Experience troubleshooting APIs
- - Highly skilled in technical customer support
- - Love working tickets and solving problems
- - Highly productive and bring your A game to the queue every day
- - Passionate about finding ways to improve skills and operations
- - Empathetic to customers and can easily put yourself in their shoes
- - Love to write and communicate effectively
- - Highly accountable to outcomes
- - Champion of change and adaptable
Benefits
- - Competitive and equitable compensation
- - Remote work flexibility
- - Opportunities for growth and development
- - Inclusive and diverse work environment
About the company
Zapier puts the power of automation in your hands—no coding required. Take your workflows to the next level with our suite of automation tools.
All Job Openings at Zapier