Strategic Customer Success Engineer

Overview

Job Description

Responsibilities

• - Act as the primary technical resource for our customers, providing expert guidance on the deployment, integration, and optimization of our products.
• - Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.
• - Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.
• - Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.
• - Work closely with customers to drive product adoption, ensuring they fully leverage our solutions to meet their business goals.
• - Conduct training sessions and workshops to educate customers on best practices and new features, empowering them to use our products effectively.
• - Gather customer feedback on product performance and feature requests, collaborating with the product team to influence the product roadmap.
• - Build and maintain strong relationships with key stakeholders within enterprise accounts, acting as a trusted advisor and partner.
• - Monitor customer health metrics, usage data, and satisfaction levels, providing regular reports to internal teams and clients.

Required Skills

• - 5+ years of experience in a customer success, technical support, or solutions engineering role, preferably within a SaaS or enterprise software environment.
• - Strong technical acumen with experience in JavaScript, with a demonstrated ability to create and maintain automation scripts, RESTful architecture, SQL and web services.
• - Knowledge of cloud computing, APIs, and enterprise-level integrations is highly desirable.
• - Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues.
• - Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical stakeholders.
• - Demonstrated ability to understand customer needs and deliver solutions that drive success.
• - Proven ability to work cross-functionally with sales, product, and engineering teams to achieve common goals.
• - Bachelor''s degree in Computer Science, Engineering, or a related field is preferred.
• - Relevant certifications are a plus.

Benefits

• - Health insurance
• - Bonus structure
• - Remote work flexibility
• - Inclusive and diverse work environment
• - Opportunity to work on an open-source project with significant community engagement