Support Engineer – Enterprise

Overview

Job Description

Responsibilities

• - Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager
• - Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices
• - Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform
• - Ensure successful incident and problem resolution by responding to cases promptly, diagnosing root causes thoroughly, and delivering clear, effective solutions
• - Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues across customer environments
• - Work cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues
• - Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently
• - Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement
• - Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment

Required Skills

• - 2+ years in a technical support, systems administration, or cloud infrastructure role
• - Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management
• - Working knowledge of Microsoft Intune and Microsoft 365 administration
• - Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration
• - Experience administering Windows Server environments; Linux familiarity is a plus
• - Proficiency in PowerShell for automation, scripting, and system configuration tasks
• - Strong analytical and troubleshooting skills
• - Excellent written and verbal communication skills
• - Strong documentation discipline

Benefits

• - Microsoft Azure certification sponsorship
• - Competitive Base and Incentive Plan
• - Stock Options
• - Health and Welfare Plans
• - Life and Disability Plans
• - Retirement Plan
• - Unlimited Flexible Paid Time Off, including your birthday off!
• - Collaborative Team Culture