SVP of Operations (Intelligent Operations)
Overview
Invisible is the operations innovation company transforming how companies are built and run. We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities. Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. At the beginning of 2024, we surpassed an Annual Recurring Revenue (ARR) of $100 million and continue to grow at speed. Operating as a profitable business, we maintain near complete ownership, with a firm foundation built on creating long-term shareholder value. We are excited to offer substantial equity compensation as part of our commitment to our team, presenting life-changing opportunities for our partners.
Job Description
As SVP Operations (Intelligent Operations), you will be responsible for leading a large client-delivery function within Invisible. Our current operations team has 5,000+ individuals in over 100 geographies around the world. We deliver AI Training, AI Enablement, and Intelligent Operations (“Operations-as-a-service” solutions) to clients across the AI, Marketplaces, Financial Services, Healthcare, and other verticals. You will lead the continued build-out of the company’s core delivery engine and will be responsible for the design of the team, capacity planning, operations leadership, and the processes to enable continued growth and scale. You will work cross-functionally with our Commercial, Client Service, Marketing, Product, and Technology functions, to set the strategic vision and roadmap to service our clients’ operational needs.
Responsibilities
- - Manage a team that includes hundreds of full-time managers and thousands of agents, ensuring excellent performance and effective management through layers
- - Develop and implement strategic plans to enable the next phase of growth, balancing commercial and operational needs
- - Prioritize system improvements and analytical rigor to support continued growth, operational performance, with tighter financial and cost management
- - Utilizing data and systems to diagnose and adapt to fast-changing business priorities and challenges
- - Identifying and implementing standardizations
Required Skills
- - GTM and commercial experience across a wide range of verticals, including but not limited to Financial Services, Healthcare, Retail, Supply Chain, E-Commerce
- - 10+ years of experience in client-delivery operations within high-growth, fast-scaling environments
- - Strong background in systems analysis and organizational design
- - Ability to lead through layers and manage complex organizational structures
- - Experience working in client-facing roles in a consulting or strategic partnership capacity
- - Experience managing high-performing teams, with a track record of building and maintaining effective leadership systems
- - High emotional intelligence and strong leadership capabilities
- - Excellent financial management skills with the ability to implement cost management strategies
- - Experience with operational standardization, with a focus on identifying and implementing standard processes across large organizations
- - Advanced degree in business administration, operations management, or a related field, such as an MBA or equivalent
- - Ability to think strategically with agility in complex and difficult situations
- - Strong sense of urgency and ability to prioritize
Benefits
- - We believe in recognizing exceptional work with exceptional benefits
- - Empower our Partners to work remotely around the world on a schedule that suits their lifestyle
- - Partner Pay Model is fully transparent and designed for co-ownership, recognizing that professionals have unique needs
- - Balance profitability and growth by reinvesting annual profits to fuel expansion and fairly compensate our partners
- - Over 65% ownership already in the hands of our partners, we are committed to achieving 100% partner ownership
- - Leadership team is legally obligated to buy back partner shares according to a formal liquidity plan ensuring a clear path for those who choose to sell their stake in the company
About the company
AI. Automation. People. Our process orchestration platform uses flexible combinations of generative AI, 300+ integrations, and over 3,500 trained experts as managed services to tackle your problems at any scale.