Technical Account Manager - Automattic Special Projects Team

Overview

Job Description

Responsibilities

• - Working closely with our partners to resolve their incoming requests with high precision
• - Managing and tracking partner requests that involve support from designers and developers, ensuring all requirements are outlined accurately and resolutions are timely
• - Diving into WordPress and WooCommerce configurations, setup, and site building
• - Handling site migrations and basic DNS configuration
• - Communicating effectively and proactively with our partners to ensure all their site needs are being met

Required Skills

• - An advanced level of WordPress admin expertise
• - Experience designing, publishing, and debugging content using the WordPress Block Editor
• - Understanding how a website makes use of Posts, Pages, and Custom Post Types
• - Ability to identify which themes and plugins are active on a site, and what they are responsible for
• - Excellent English writing and communication skills, with an aptitude for taking technical language and making it understandable
• - Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members
• - Comfortable creating structure in ambiguous situations and pursuing a clear path forward
• - Effective problem solving, conflict resolution, and context-switching
• - Distilling goals and wishlists into concrete next steps
• - Remaining undaunted by managing risks in high-stakes situations
• - An eye for detail, and an innate desire to close out all items on a project checklist

Benefits

• - Fully-remote company
• - Open vacation policy
• - Compensation philosophy that reflects potential contribution and impact