Technical Account Manager, Scaled CX, WordPress VIP

Overview

Job Description

Responsibilities

• - Drive product adoption through webinars, digital content, office hours, and targeted training campaigns
• - Use automation and data insights to proactively identify and engage customers based on product usage and lifecycle position
• - Create digital engagement campaigns including drip-feed journeys, newsletters, and triggered email workflows
• - Analyze customer data to measure success, prioritize outreach, and improve enablement content
• - Build and execute playbooks for customer engagement and risk mitigation in collaboration with Relationship Managers
• - Serve as customer advocate while working cross-functionally with Marketing, Product, and Sales teams
• - Optimize customer experience through automated workflows and digital tools
• - Define and track customer success metrics using technology and data-driven processes

Required Skills

• - Experience with digital engagement platforms and automation tools
• - Demonstrated ability to analyze data and make data-driven decisions
• - Experience developing scalable customer programs and engagement playbooks
• - Proven track record delivering webinars, training sessions, and educational content
• - Strong written and verbal communication skills for technical and non-technical audiences
• - Strategic customer success and retention experience
• - Demonstrated ability to translate customer feedback into actionable insights

Benefits

• - Fully-remote company
• - Open vacation policy
• - Compensation philosophy reflecting potential contribution and impact