Technical Customer Success Manager
Overview
PostHog is looking for a Technical Customer Success Manager to manage a large number of their larger customers, ensuring their continued retention and growth.
Job Description
PostHog is equipping every developer to build successful products by providing a suite of products to analyze, test, observe, and deploy new features. They are an open-source project with a strong product-led growth strategy.
Responsibilities
- - Be the face of PostHog for ~50 paying customers in the $20-$100k ARR range
- - Build relationships with users and know the key people in each company
- - Own customer feedback and ensure it reaches the wider PostHog team
- - Be super responsive to Slack messages, support tickets, and emails
- - Keep an eye on product usage and revenue data to ensure customer health
- - Build automations to help manage customer relationships
Required Skills
- - Strong customer focus
- - Ability to work at scale with around 50 customers
- - Ability to go deep on understanding the product
- - Experience with developer tools, product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines
- - Pre-sales or Technical Account Manager experience is a plus
Benefits
- - Generous, transparent compensation & equity
- - Unlimited vacation (with a minimum!)
- - Two meeting-free days per week
- - Home office coworking credit
- - Private health, dental, and vision insurance
- - Training budget
- - Access to Hedge House
- - Carbon offsetting
- - Pension & 401k contributions
- - Company offsites
About the company
PostHog started as open source product analytics. We've grown into a product & data toolkit, used by 70,000+ teams. We launched on Hacker News with our MVP – just 4 weeks after we started writing code. The response was overwhelmingly positive. We had over 300 deployments in a couple of days. 2 weeks later, we'd gone past 1,500 stars on GitHub.
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