Technical Customer Success Manager
Overview
We help developers build successful products by giving them a suite of products to analyze, test, observe, and deploy new features.
Job Description
PostHog was created as an open-source project during Y Combinator''s W20 cohort. We had the most successful B2B software launch on HackerNews since 2012 with a product that was just 4 weeks old. Since then, more than 70,000 companies have installed the platform. We've had huge success with our paid upgrades, raised $27m from some of the world''s top investors, and have shown strong product-led growth – 97% driven by word of mouth. We're growing quickly, but sustainably. We're also default alive, averaging 10% monthly revenue growth and with more than $10m ARR. We're staying focused on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.
Responsibilities
- - Building relationships with the users so that you know who the key people in each company are.
- - Owning their feedback and making sure it gets to the wider PostHog team.
- - Being super responsive to their Slack messages, support tickets, and emails.
- - Generally being their favorite ever Customer Success person to work with!
- - Keep an eye on product usage and revenue data to ensure that your customers'' health doesn’t move into the red, and be proactive in resolving things if it does.
Required Skills
- - Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively.
- - Able to work at scale - you'll have around 50 customers to manage so need to prioritize effectively.
- - You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.
Benefits
- - Generous, transparent compensation & equity
- - Unlimited vacation (with a minimum!)
- - Two meeting-free days per week
- - Home office
- - Coworking credit
- - Private health, dental, and vision insurance.
- - Training budget
- - Access to our Hedge House
- - Carbon offsetting
- - Pension & 401k contributions
- - Company offsites
About the company
PostHog started as open source product analytics. We've grown into a product & data toolkit, used by 70,000+ teams. We launched on Hacker News with our MVP – just 4 weeks after we started writing code. The response was overwhelmingly positive. We had over 300 deployments in a couple of days. 2 weeks later, we'd gone past 1,500 stars on GitHub.