Technical Project Manager, Member Care

Overview

Job Description

Responsibilities

• - Lead the development and execution of trust and safety initiatives across Feeld, focusing on user moderation, safety features, and platform integrity.
• - Collaborate with product, engineering, data, and community teams to implement scalable moderation solutions that address harmful behaviours, such as harassment, fake profiles, and inappropriate content.
• - Oversee the integration of third-party tools (e.g., AI moderation systems) and ensure seamless operation of automated safety processes in the platform.
• - Develop clear product roadmaps and prioritise features to address current and emerging safety issues, aligning with Feeld''s strategic goals.
• - Partner with legal and compliance teams to ensure that product features meet regulatory standards and protect member data privacy.
• - Manage risks and anticipate bottlenecks in the trust and safety development pipeline, ensuring the timely delivery of features that enhance platform security.
• - Define success metrics for trust and safety initiatives, tracking performance, and making data-driven decisions to continually improve safety outcomes.
• - Regularly communicate project updates, risks, and performance metrics to stakeholders, including product leadership and community management.

Required Skills

• - 5+ years'' experience in product management, project management, or trust & safety roles, with a strong focus on safety features and user protection.
• - Deep understanding of trust, safety, and moderation systems in a social, dating, or community-based platform.
• - Proven track record of building and enhancing user moderation systems, including automated tools and human-in-the-loop processes.
• - Experience working with cross-functional teams (engineering, legal, community, etc.) to deliver safety solutions at scale.
• - Strong knowledge of regulatory requirements (GDPR, CCPA, etc.) as they relate to trust and safety in online platforms.
• - Ability to navigate complex technical landscapes and manage integrations with third-party safety tools and AI systems.
• - Exceptional problem-solving and analytical skills, with a demonstrated ability to translate user safety needs into actionable product features.
• - Experience managing projects in agile and hybrid development environments, with a focus on delivering safety features that scale.

Benefits

• - Flexible working hours
• - Unlimited paid time off
• - A fully remote working situation
• - GBP £3k equipment and home office budget
• - Learning & development budget
• - On demand therapy sessions and mental health support via Spill
• - In-person meet ups
• - A compensation system that is transparent, honest, and equitable