VP of Operations - (Financial Services)
Overview
Invisible is the operations innovation company transforming how companies are built and run. We are a tech-enabled service providing solutions to the world’s most complex business problems. Driven by our proprietary process orchestration platform, we seamlessly integrate advanced AI and automation with a global network of thousands of experts. This powerful combination delivers new capabilities and eliminates barriers to execution for our clients, unlocking unprecedented efficiency, scale, and growth opportunities.
Job Description
The VP of Operations (Financial Services) will build out and lead operations and client delivery for our Financial Services vertical. You will be collaborating across the organization—including with Growth, Marketing, and Product—to develop industry-specific strategies and offerings for our Financial Services clients and to facilitate new discovery and implementation. You will be building and scaling a new operations team that is responsible for the end-to-end customer experience, as well as driving ongoing profitability, efficiency, and scale of our operations. Within the Financial Services vertical, our priorities are broad and diverse, with clients ranging from Private Equity, to Hedge Funds, FinTech, Banking, and Insurance.
Leadership of Large, Complex Operations: Set the vision and strategy for the Financial Services Operations team, and manage a team of hundreds (Directors, Managers and Analysts) through the production and delivery of unique and highly nuanced processes. Ensure the Operations team scales to meet company expansion goals, by overseeing the hiring, staffing, and development of sizable teams. Set goals/KPIs for teams to manage strategic objectives and client processes excellently.
Strategic Client Management: Partner with new and existing customers on both strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals. Serve as a strategic point of contact and escalation point for clients. Drive strong, profitable relationships.
Business Savvy & Systems Thinking: Iterate on the design of our processes, driving the prioritization of upgrades across AI, automation, and human talent. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team. Drive cross-organization change management.
Responsibilities
- - Set the vision and strategy for the Financial Services Operations team
- - Manage a team of hundreds (Directors, Managers and Analysts) through the production and delivery of unique and highly nuanced processes
- - Ensure the Operations team scales to meet company expansion goals
- - Oversee the hiring, staffing, and development of sizable teams
- - Set goals/KPIs for teams to manage strategic objectives and client processes excellently
- - Partner with new and existing customers on both strategic and tactical levels
- - Work with customers to define their needs, map their processes, and ensure our work is achieving their goals
- - Serve as a strategic point of contact and escalation point for clients
- - Drive strong, profitable relationships
- - Iterate on the design of our processes
- - Drive the prioritization of upgrades across AI, automation, and human talent
- - Be relentlessly curious, creative and proactive in implementing solutions to critical issues
- - Seek cross-cutting improvements to systems to improve the team
- - Drive cross-organization change management
Required Skills
- - More than 5+ years of experience in operations management in a client-facing capacity
- - Proven track record delivering exceptional service as a consultant or strategic partnership
- - Excellent communication skills, both verbal and written
- - Strong management and leadership skills
- - Ability to provide guidance and support to a team
- - Experience managing an organization of at least 50+ people (though 200+ would be preferred) across at least 2 layers of management (e.g. managing managers)
- - Ability to work remotely and manage teams without in-person interaction
- - Experience building and managing financial models, especially cost-driven analysis
- - Comfortable with data analysis in spreadsheets, managing complex formulas and building processes
- - Experience in capacity planning and project management
- - Ability to think strategically with agility in complex and difficult situations
- - Strong sense of urgency and ability to prioritize
- - Strong familiarity in Financial Services to speak credibly
- - Intimate knowledge of key business processes
Benefits
- - Exceptional benefits
- - Empowered to work remotely around the world on a schedule that suits their lifestyle
- - Fully transparent Partner Pay Model designed for co-ownership
- - Fair compensation by reinvesting annual profits
- - 65% ownership already in the hands of partners, committed to achieving 100% partner ownership
- - Leadership team legally obligated to buy back partner shares according to a formal liquidity plan
- - Eligible to participate in Invisible’s equity plan
About the company
AI. Automation. People. Our process orchestration platform uses flexible combinations of generative AI, 300+ integrations, and over 3,500 trained experts as managed services to tackle your problems at any scale.