Billing Operations Analyst
Overview
Postscript is seeking a detail-oriented and driven Billing Operations Analyst to join our dynamic Finance team.
Job Description
Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program. We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place.
Responsibilities
- - Manage the entire billing process, including the input and configuration of customer plans in the billing engine
- - Monitor and respond to requests in the billing queue, resolving customer issues accurately and efficiently
- - Work with Legal and Customer Support to structure and maintain customer payment plans
- - Own and maintain the collections process, ensuring timely follow-ups and accurate reporting
- - Investigate and resolve billing discrepancies, disputes, and errors in collaboration with internal teams and customers
- - Manage company credit card software (e.g., Divvy/Brex/Ramp), implement departmental budgets, and oversee transaction monitoring
- - Partner with the Accounting team to support reconciliation and month-end close tasks related to billing and collections
- - Drive process improvements and automation within the billing and collections functions
Required Skills
- - 3+ years of experience in billing and collections, preferably in a customer-facing environment
- - High growth startup experience preferred
- - Demonstrated knowledge of general accounting principles and billing operations
- - Strong analytical skills with a proactive approach to problem-solving and process improvement
- - Excellent verbal and written communication skills; confident in engaging with internal teams and customers
- - Strong attention to detail and organizational skills with the ability to manage multiple priorities independently
- - Experience working in high-growth environments and with billing tools or financial software platforms
Benefits
- - Salary range of USD $88,000-$102,000 base plus significant equity (we do not have geo based salaries)
- - High growth startup - plenty of room for you to directly impact the company and grow your career
- - Work from home (or wherever)
- - Fun - We’re passionate and enjoy what we do
- - Competitive compensation and opportunity for equity
- - Flexible paid time off
- - Health, dental, vision insurance
About the company
Engage with customers wherever they are. Postscript helps you build strong customer relationships across the entire buying experience.
All Job Openings at Postscript