Sword Health
Chief of Staff
Sword Health
€56k - €120k
Porto / London / UK / Germany / Netherlands / Spain

Chief of Staff

Overview

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations.

Job Description

The Chief Of Staff for Product & Platform supports the execution and operational effectiveness of a specific product and the platform team. The role ensures that product initiatives are well-coordinated, priorities are clearly defined, and teams have the operational structure and insights needed to deliver efficiently.

Responsibilities

  • - Support the execution of the product roadmap and platform initiatives, ensuring alignment across teams and stakeholders.
  • - Coordinate cross-functional collaboration between Product, Engineering, Platform, and other internal teams to ensure smooth delivery of initiatives.
  • - Maintain visibility over product initiatives, timelines, dependencies, and risks, ensuring teams remain aligned and informed.
  • - Track progress of key product and platform projects, ensuring milestones and deliverables are met.
  • - Facilitate team operating cadence, including planning sessions, sprint reviews, and initiative tracking.
  • - Help structure and prioritize workstreams to support efficient product delivery and execution.
  • - Monitor and analyze product and operational performance metrics to support data-driven decision-making.
  • - Develop and maintain dashboards, reports, and scorecards to track progress, performance, and impact of product initiatives.
  • - Identify opportunities to improve processes, workflows, and operational efficiency within the product organization.
  • - Identify operational gaps or inefficiencies and help implement scalable processes and best practices for product operations.
  • - Improve documentation, workflows, and collaboration practices to enhance team efficiency and transparency.

Required Skills

  • - Bachelor''s degree in Business, Engineering, Operations, or a related field.
  • - 4-6 years of experience in Product Operations, Program Management, Business Operations, or a related role.
  • - Strong project and stakeholder management skills, with experience coordinating cross-functional teams.
  • - Strong analytical and data-driven mindset, with experience working with product or operational metrics.
  • - Excellent communication and organizational skills.
  • - Ability to work effectively in fast-paced, product-focused environments.
  • - Experience working with product and engineering teams in technology companies.
  • - Familiarity with product development processes (Agile, sprint planning, roadmap management).
  • - Experience building dashboards, reporting frameworks, or operational metrics.
  • - Interest in improving product delivery processes and operational efficiency.

Benefits

  • - Comprehensive health, dental and vision insurance*
  • - Equity shares*
  • - Discretionary PTO plan*
  • - Parental leave*
  • - 401(k)
  • - Flexible working hours
  • - Remote-first company
  • - Paid company holidays
  • - Free digital therapist for you and your family
  • - Health, dental and vision insurance
  • - Meal allowance
  • - Remote work allowance
  • - Flexible working hours
  • - Work from home
  • - Discretionary vacation
  • - Snacks and beverages
  • - English class

About the company

Sword Health is pioneering AI Care—an AI-first approach to healthcare that combines artificial intelligence with clinical expertise to improve access, outcomes, and cost at scale. Initially transforming pain care with AI at its core, Sword has expanded into women’s health, movement health, and mental health, delivering hyper-personalized treatment programs available anytime, anywhere. Since 2020, more than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients—including employers, health plans, and governments—avoid more than $1 billion in unnecessary healthcare costs. Backed by extensive clinical validation, dozens of patents, and leading investors, Sword is building a future where world-class healthcare is always within reach.


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