Content Designer II

Overview

Job Description

Responsibilities

• - Contribute content design to product work, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications across web and native app experiences.
• - Work cross-functionally with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience from early ideas through launch and optimization.
• - Help teams understand customer problems, identify content and usability opportunities, and make thoughtful decisions about how product experiences should work and communicate.
• - Write clear, accurate, concise, and human product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
• - Use research, experimentation, customer feedback, and data to improve content decisions, usability, and customer understanding.
• - Participate in design sprints, critique, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design.
• - Help strengthen Affirm’s content design practice by contributing to style guides, writing guidelines, reusable patterns, team artifacts, and shared ways of working.

Required Skills

• - 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products.
• - A portfolio that shows strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints.
• - Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development.
• - Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care.
• - Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences.
• - Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer.
• - Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows.

Benefits

• - Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• - Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• - Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• - Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.