Customer Success Engineer (Americas)
Overview
Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing.
Job Description
Deepgram is a voice AI platform that provides speech-to-text, text-to-speech, and full speech-to-speech offerings. The company has over 400 enterprise customers and has processed over 50,000 years of audio. Deepgram is backed by prominent investors and has raised over $85 million in total funding.
Responsibilities
- - Act as a technical expert and strategic advisor to enterprise customers
- - Build, nurture, and sustain customer relationships
- - Conduct regular on-site visits with customers
- - Own and manage the full customer lifecycle
- - Focus on making Deepgram successful in the customer’s environment
- - Continuously operate in discovery mode
- - Confidently run live product demos
- - Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
- - Leverage AI to amplify your impact
- - Proactively identify & scope opportunities for expansion
- - Develop and execute structured customer success plans
- - Proactively initiate and lead executive business reviews
- - Serve as the voice of the customer internally
- - Track, analyze, and report on key performance indicators
Required Skills
- - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success
- - A proven track record in roles that blend customer engagement with technical expertise
- - Hands-on experience with running product demos, POCs, or technical workshops
- - Demonstrated success identifying expansions, cross-sell, and upsell opportunities
- - Strong technical aptitude
- - Experience engaging across technical teams and executive buyers
- - Exceptional interpersonal, communication and collaboration skills
- - A strong sense of ownership and stewardship for your customers
- - A strong understanding of partner ecosystems and channel business models
Benefits
- - Offers Equity
- - Offers Bonus
About the company
Deepgram’s voice AI platform provides APIs for speech-to-text, text-to-speech, and full speech-to-speech voice agents. Over 200,000+ developers use Deepgram to build voice AI products and features. Our suite of voice AI tools is designed to transform how you interact with voice data, offering powerful APIs and models to unlock deeper insights and build seamless voice experiences.
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