Deepgram
Customer Success Engineer (APAC)
Deepgram
$150k - $195k
APAC (Remote)
Apply Now ->
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Customer Success Engineer (APAC)

Overview

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale.

Job Description

Deepgram is a company that provides real-time APIs for speech-to-text, text-to-speech, and building production-grade voice agents at scale. They are backed by leading global investors and have processed over 50,000 years of audio and transcribed more than 1 trillion words.

Responsibilities

  • - Act as a technical expert and strategic advisor to enterprise customers
  • - Build, nurture, and sustain customer relationships
  • - Conduct regular on-site visits with customers
  • - Own and manage the full customer lifecycle
  • - Focus on making Deepgram successful in the customer''s environment
  • - Continuously operate in discovery mode
  • - Confidently run live product demos
  • - Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies
  • - Leverage AI to amplify your impact
  • - Proactively identify & scope opportunities for expansion
  • - Develop and execute structured customer success plans
  • - Proactively initiate and lead executive business reviews
  • - Serve as the voice of the customer internally
  • - Track, analyze, and report on key performance indicators

Required Skills

  • - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success
  • - A proven track record in roles that blend customer engagement with technical expertise
  • - Hands-on experience with running product demos, POCs, or technical workshops
  • - Demonstrated success identifying expansions, cross-sell, and upsell opportunities
  • - Strong technical aptitude
  • - Experience engaging across technical teams and executive buyers
  • - Exceptional interpersonal, communication and collaboration skills
  • - A strong sense of ownership and stewardship for your customers
  • - A strong understanding of partner ecosystems, channel business models, and multi-party commercial dynamics

Benefits

  • - Medical, dental, vision benefits
  • - Annual wellness stipend
  • - Mental health support
  • - Life, STD, LTD Income Insurance Plans
  • - Unlimited PTO
  • - Generous paid parental leave
  • - Flexible schedule
  • - 12 Paid US company holidays
  • - Quarterly personal productivity stipend
  • - One-time stipend for home office upgrades
  • - 401(k) plan with company match
  • - Tax Savings Programs
  • - Learning / Education stipend
  • - Participation in talks and conferences
  • - Employee Resource Groups
  • - AI enablement workshops / sessions
Apply Now ->

About the company

Deepgram

Deepgram’s voice AI platform provides APIs for speech-to-text, text-to-speech, and full speech-to-speech voice agents. Over 200,000+ developers use Deepgram to build voice AI products and features. Our suite of voice AI tools is designed to transform how you interact with voice data, offering powerful APIs and models to unlock deeper insights and build seamless voice experiences.


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