Customer Success Engineer - APAC
Overview
Hightouch is hiring a Customer Success Engineer to work remotely in Europe, focusing on empowering users to take action on their data.
Job Description
Hightouch’s mission is to empower everyone to take action on their data. Hundreds of companies, including Autotrader, Calendly, Cars.com, Monday.com, and PetSmart, trust Hightouch to power their growth. We pioneered the Composable Customer Data Platform (CDP), which lets companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Our new AI Decisioning platform goes a step further, allowing marketers to set goals and guardrails that AI agents can then use to personalize 1:1 customer interactions.
Responsibilities
- - Work directly with all users to ensure they can get the most value from the platform
- - Answer questions in Intercom, Slack, on the phone, or through email
- - Collaborate with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations
- - Deliver optimal customer experiences
- - Be an important member of an exceptional company
- - Take initiative when passionate about a topic/solution/process
Required Skills
- - 5+ years in a customer-facing role
- - Technical background either through experience or education
- - Conversant in SQL or willing to learn the basics and a few more advanced topics
- - Strong discovery and interpersonal skills
- - Intellectual curiosity, high ambition, and humility
- - High proficiency in reading, writing, and speaking English
- - Ability to adapt to an ever-changing work environment
- - Thorough understanding of the technology industry and its players
Benefits
- - Meaningful equity compensation in the form of ISO options
- - Early exercise and a 10 year post-termination exercise window
About the company
Hightouch is a customer data platform that syncs data from existing warehouses to tools like CRMs, email marketing platforms, and ad networks. It helps businesses use their data for personalized marketing, improving customer engagement and campaign performance. With a no-code interface, Hightouch simplifies data integration while avoiding duplication, ensuring data integrity and security. Its features include audience segmentation, data transformation, and automation—empowering teams to streamline both marketing and operational workflows.
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