Deepgram
Customer Success Engineer (EMEA)
Deepgram
$135k - $180k
EMEA (Remote)

Customer Success Engineer (EMEA)

Overview

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing.

Job Description

Deepgram is a voice AI platform that provides speech-to-text, text-to-speech, and speech-to-speech solutions. The company has over 400 enterprise customers and has processed over 50,000 years of audio.

Responsibilities

  • - Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
  • - Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
  • - Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows.
  • - Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
  • - Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
  • - Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
  • - Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.
  • - Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
  • - Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
  • - Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
  • - Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities.
  • - Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.
  • - Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
  • - Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

Required Skills

  • - 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
  • - A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
  • - Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
  • - Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
  • - Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
  • - Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.).
  • - Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
  • - A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
  • - A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.

Benefits

  • - Offers Equity
  • - Offers Bonus

About the company

Deepgram’s voice AI platform provides APIs for speech-to-text, text-to-speech, and full speech-to-speech voice agents. Over 200,000+ developers use Deepgram to build voice AI products and features. Our suite of voice AI tools is designed to transform how you interact with voice data, offering powerful APIs and models to unlock deeper insights and build seamless voice experiences.


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