Developer Success Engineer
Overview
LiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production.
Job Description
Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.
Responsibilities
- - Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community
- - Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, and update documentation and technical guides in service of customers
- - Collaborate and support community efforts, specifically around technical issues
- - Regularly meet with and follow up with LiveKit customers to ensure their continued success on the platform
- - Partner closely with Sales, BD, and Partnerships teams on strategy and support them in customer conversations
Required Skills
- - A practicing engineer with demonstrated ability to build, ship, and debug production software
- - Comfortable working across an unfamiliar codebase to diagnose and resolve customer issues
- - A clear written and verbal communicator who can adapt your message to technical and non-technical audiences
- - Curious, fast-learning, and energized by ambiguity
- - Customer-focused — you feel the difference between solving a ticket and solving the underlying problem
Benefits
- - An opportunity to build something truly impactful to the world
- - Contribute to open source alongside world-class engineers
- - Competitive salary and equity package
- - Health, dental, and vision benefits
- - Flexible vacation policy
About the company
The all-in-one Voice AI platform. Build, deploy, and scale realtime agents. Open source. Enterprise scale. LiveKit gives AI the ability to see, hear, and speak.
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