Developer Success Engineer
Overview
This isn’t one of those situations where we tack “engineer” onto the back of every role at LiveKit. No. We’re actually looking for an engineer *. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support.
Job Description
LiveKit is looking for a Developer Success Engineer who will support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community. The role involves triaging, filing, and fixing bugs, responding to support tickets, writing sample and production-quality code, updating documentation, and authoring technical guides in service of customers.
Responsibilities
- - Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
- - Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers.
- - Collaborate and support community efforts specifically pertaining to technical issues.
- - Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
- - Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.
Required Skills
- - You are an engineer.
- - You don’t mind reading more code than you write.
- - You’re a natural teacher.
- - You find joy in helping others learn and succeed.
- - You can break down complex concepts in a way that’s easily understood by others.
- - You have excellent spoken and written English.
- - You enjoy learning new programming languages (quickly) and prototyping.
- - You enjoy building a community of people as passionate as you about our product.
Benefits
- - A competitive salary and equity package.
- - Health, dental, and vision benefits
- - Flexible vacations
- - Remote work environment with necessary equipment provided.
About the company
The all-in-one Voice AI platform. Build, deploy, and scale realtime agents. Open source. Enterprise scale. LiveKit gives AI the ability to see, hear, and speak.
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