Director, Engineering
Overview
Customer.io is looking for an experienced engineering leader to own their product development engineering teams, focusing on delivering a new billing platform.
Job Description
Customer.io powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.
Responsibilities
- - Own the vision, roadmap, and execution for Customer.io 's billing platform
- - Partner with Product, Finance, and Engineering leadership to align billing strategy with company goals
- - Make build-vs-buy decisions with conviction
- - Mentor and develop engineering managers and senior technical leaders
- - Drive a culture of accountability, transparency, and continuous improvement
- - Leverage AI tools to accelerate team velocity
Required Skills
- - 12+ years of software engineering experience
- - 8+ years leading engineering teams
- - Proven track record of taking complex, custom platform initiatives from zero-to-one
- - Deep understanding of SaaS software architecture and cloud-native infrastructure
- - Ability to translate technical complexity into clear strategy
- - Strong track record building high-performing teams
- - Demonstrated AI-native leadership
- - Comfort operating in ambiguity
Benefits
- - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- - 16 weeks paid parental leave
- - Unlimited PTO
- - Stipends for remote work and wellness
- - Professional development budget
About the company
Fueled by first-party data, create personalized journeys across all channels with our customer engagement platform.
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