Email Deliverability Specialist

Overview

Job Description

Responsibilities

• - Act as a trusted deliverability advisor to customers, handling complex cases through to full resolution and leading customer calls when a conversation needs it
• - Audit sender setup and monitor reputation across IPs and domains, using authentication (SPF, DKIM, DMARC) and BIMI, DNS configuration, and provider tools like Google Postmaster Tools, Yahoo Sender Hub, and Microsoft SNDS to diagnose blocklists, spam traps, and engagement drops
• - Work through highly technical issues with Engineering, taking ownership of the investigation first and sharing trends from customer cases with Product and Engineering
• - Identify acceptable use policy violations and spam complaints, hold clear and direct conversations with customers about compliance, and keep up with evolving standards (Gmail and Yahoo sender requirements, CAN-SPAM, GDPR)
• - Equip CSMs and Technical Support with the knowledge to handle deliverability conversations, through coaching, documentation, and training
• - Improve processes, tools, and one-to-many resources, such as help content, Academy course and proactive customer guidance, so deliverability support scales across the organization

Required Skills

• - 2-4 years of experience in email deliverability at a mid-size or large ESP, B2B SaaS company, or marketing automation platform, with exposure to deliverability at scale
• - Deep understanding of email authentication (SPF, DKIM, DMARC, BIMI) and infrastructure (SMTP, MTAs, DNS), with the technical comfort to work through complex issues with Engineering
• - Proficiency with provider data feeds (Google Postmaster Tools, Yahoo Sender Hub, Microsoft SNDS) and third-party deliverability monitoring tools like Everest, MXToolbox, or similar, and the analytical skill to turn bounce, engagement, and blocklist data into clear recommendations
• - Working knowledge of email compliance and acceptable use standards, and comfort having direct conversations with customers who are sending outside of them
• - Experience building or improving processes, documentation, or training that help a support or deliverability team scale
• - Excellent written and verbal communication, including comfort leading customer calls and simplifying technical concepts for any audience

Benefits

• - 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• - 16 weeks paid parental leave
• - Unlimited PTO
• - Stipends for remote work and wellness
• - A professional development budget
• - More benefits available