Federal Field Technical Delivery Engineer

Overview

Job Description

Responsibilities

• - Work closely with customers to deliver timely onsite support — from rack installation to hardware replacements and upgrades — while also troubleshooting complex hardware and software issues to quickly remediate failures.
• - Perform hands-on work directly on production racks, balancing care, precision, and speed while ensuring minimal disruption to customer operations.
• - Work closely with our Manufacturing and Operations teams to coordinate replacement parts — ensuring the right components are ordered, shipped, and ready when you arrive onsite.
• - Manage and triage inbound customer communications, ensuring timely responses, updates, and resolution within SLA commitments.
• - Develop deep, trust-based relationships with government mission owners and program leads to understand current operations, constraints, and modernization objectives.
• - Serve as a hands-on partner to mission stakeholders and Oxide engineering to co-design infrastructure solutions that meet mission needs and compliance requirements.
• - Orchestrate cross-functional teams — including Oxide hardware/software engineering, solutions software engineers, and field support — to deliver systems on time and to spec.
• - Collaborate with Support Engineering and other teams to drive resolution, share learnings, and inform product improvements.
• - Document troubleshooting steps, solutions, and best practices for both internal and customer-facing knowledge bases.
• - Provide direct feedback from the field to help improve product quality, reliability, and usability.
• - Act as a trusted technical point of contact for customers, whether onsite or remote, building long-term credibility and trust.
• - Participate in regular on-call rotations to provide support (onsite and remote) for critical customer issues.

Required Skills

• - This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.
• - Experience in program delivery across classification domains (CUI, Secret, Top Secret, SCI).
• - Experience with Other Transaction Authority (OTA), BAAs, or Rapid Prototyping Programs.
• - Strong proficiency with Unix/Linux system administration (Solaris/illumos experience a plus).
• - Solid understanding of server architecture, including compute, storage, and networking fundamentals.
• - Hands-on experience working safely and confidently on racks in production environments.
• - Hands-on experience with scripting languages (Python, Bash, or similar) for automation and troubleshooting.
• - Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible, or similar).
• - Exposure to cloud orchestration platforms and API-driven operations.
• - Experience debugging distributed systems and working across hardware/software boundaries.
• - Knowledge of networking protocols (TCP/IP, DNS, DHCP, routing) and system performance tuning.
• - Ability to interpret logs across the stack to diagnose and resolve issues.

Benefits

• - Remote first
• - Flexible working hours
• - Premium healthcare
• - Everyone at Oxide makes $235,000 USD, regardless of location.